You’ll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change. You’ve mastered helping your team put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service and spot opportunities. You’ll be leading through communication; clearly articulating how we’re performing and inspiring improvements for now, and the next quarter. Be confident in your ability to continuously prioritise and energise your team through the night. You will be developing yourself as the operational expert and acting as a role model for your team. You’re confident making decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager.