Job Title: Apprentice Aftersales Customer Advisor
Company Name: Arnold Clark
Location: West Calder
Hours / Days Of Work: Full time: 39 hours per week
Salary: £14,703 per annum
Job Description:
About the role
This new role has been created to give you knowledge of how the Aftersales department works. Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing, and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of
Experience And Qualifications:
Essential skills
You must have gained National 4 or above in Maths, English and one other subject (or accredited equivalent)
Good levels of literacy and numeracy
Strong communication skills
An interest in developing your digital knowledge and skills
A passion for great customer service
Willingness to learn and listen to instructions
Ability to build good relationships with your team and other departments
Ability to ask questions and learn quickly on the job
Willing to use your own initiative
Application Process:
Apply on their website
Apply at: https://apprenticeships.arnoldclark.com/job/apprentice-aftersales-customer-advisor-23448.aspx
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