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Vacancy Details

Job Title: Apprentice Aftersales Customer Advisor

Company Name: Arnold Clark

Location: West Calder

Hours / Days Of Work: Full time: 39 hours per week

Salary: £14,703 per annum

Job Description:
About the role This new role has been created to give you knowledge of how the Aftersales department works. Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that. There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on. Day-to-day duties Reviewing and forward planning workloads and checking for accurate and detailed information. Liaising with the workshop to ensure they have their required parts. Receipting, issuing, and controlling stock. Taking care of customers that are bringing in their vehicles for service/repair. Identifying parts required and sourcing parts using parts catalogues and internal systems. Communicating with customers on the progress of their vehicle. Advising of

Experience And Qualifications:
Essential skills You must have gained National 4 or above in Maths, English and one other subject (or accredited equivalent) Good levels of literacy and numeracy Strong communication skills An interest in developing your digital knowledge and skills A passion for great customer service Willingness to learn and listen to instructions Ability to build good relationships with your team and other departments Ability to ask questions and learn quickly on the job Willing to use your own initiative

Application Process:
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