VACANCY DETAILS

Job Title: Assistant General Manager

Company Name: Innoflate

Location: Livingston

Hours / Days Of Work: Not precised

Job Type: Full-Time

Salary: £26,000 - £30,000 a year

Job Description:
Job Summary: The Assistant General Manager (AGM) plays a key leadership role, working closely with the General Manager to oversee daily site operations, support team performance, ensure high-quality customer service, and maintain a safe and engaging environment for all visitors. This role is ideal for someone looking to grow into a full General Manager position. Key Responsibilities: Operational Support · Assist the General Manager in the overall running of the site, including inflatables, reception, café, and party areas. · Take ownership of site operations in the General Manager’s absence. · Ensure smooth shift handovers, and that operational checklists and procedures are followed. · Coordinate with supervisors to meet daily targets and maintain a high standard of cleanliness and safety. Staff Supervision · Support recruitment, training, and onboarding of new team members. · Lead by example on the floor, providing hands-on support and mentoring to staff. · Manage staff rotas and shift cover to ensure full operational coverage. · Monitor team performance and provide feedback or escalate issues when needed. Customer Experience · Maintain a visible presence on the floor to engage with guests and resolve issues swiftly. · Ensure all customers have a positive and safe experience. · Oversee party bookings and ensure events are delivered to the highest standard. Health & Safety · Assist with site safety checks, risk assessments, and emergency protocols. · Make sure staff follow safety guidelines, particularly in inflatable areas. · Keep records of incidents, near misses, and equipment maintenance. Sales & Administration · Support front-of-house operations, bookings, and POS systems. · Help manage stock control for the café and reception areas. · Contribute to local marketing efforts and promotional campaigns. · Assist with financial reporting and cash handling procedures.

Experience and Qualifications:
Skills & Experience Required: · Previous supervisory or management experience in leisure, hospitality, or retail. · Confident in leading a team and dealing with customer issues. · Strong interpersonal, problem-solving, and communication skills. · Ability to remain calm under pressure and manage busy periods effectively. · Basic understanding of health & safety and food hygiene (training can be provided). · Willingness to work evenings, weekends, and school holidays as needed Experience: Management: 1 year (preferred) Work authorisation: United Kingdom (required) Work Location: In person

Application Process:
Apply via SimplyHired using the link provided

Closing Date: 04/10/2025

Web Link: https://www.simplyhired.co.uk/job/kK5G5Jq9A5c_8fvCQrzP49eMK7G2HE7LAeOzrVJ8GfVkT_OGOglhLA

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