VACANCY DETAILS

Job Title: Assistant Manager of Visitor Services

Company Name: Almond Valley Heritage Trust

Location: Livingston

Hours / Days Of Work: Not precised

Job Type: Full-Time

Salary: From £27,976 a year

Job Description:
Key Responsibilities Visitor Services & Experience Act as a visible leader, welcoming and engaging with visitors, and modelling excellent customer care. Monitor and improve visitor journeys and experiences, ensuring feedback informs service delivery. Respond effectively to customer issues, complaints, and service recovery opportunities. Team Leadership & Operations Supervise and support the Visitor Services team, assisting with rotas, training, performance, and daily oversight. Support the Operations Manager in planning and delivering seasonal schedules, events and programming. Coordinate closely with catering, events, farm, and estate teams to align visitor operations across departments. Lead by example in ensuring a tidy, safe, and accessible site for all visitors. Maintain and develop website, membership database, ticketing systems and social media. Retail & Admissions Ensure the smooth running of admission and retail areas, including tills, ticketing, and membership sales. Support the day-to-day operation of the gift shop and EPOS systems. Monitor and procure stock, merchandising, and support stocktaking processes. Drive profitability of our retail and support creation and analysis of business performance reports Members Engagement Contribute to the development of engaging visitor communications, signage, and social media content. Proactively advance planning, preparation and communication for seasonal events Provide input to seasonal campaigns, events, and promotions aimed at increasing visitor numbers and income. Contribute to the monthly visitor newsletters Compliance & Safety Uphold health and safety policies and always ensure safe working practices. Conduct regular site checks and contribute to risk assessments and emergency procedures. Assist with training in first aid, safeguarding, and evacuation procedures. Cash Handling...

Experience and Qualifications:
Essential: Experience in a visitor-facing leadership role, ideally in tourism, arts and heritage, hospitality, or events Skilled in managing teams with a confident, approachable, and hands-on leadership style Strong communication skills with a flair for delivering excellent service and resolving issues diplomatically Comfortable working flexibly, including weekends and during peak visitor periods IT-literate and familiar with digital systems including ticketing and point of sale Money handling experience. Desirable: Experience working in a visitor attraction, museum, or heritage setting First Aid or Health & Safety qualifications Marketing or events experience, especially in a family-focused setting

Application Process:
Apply via the Simply Hired website using the link provided

Closing Date: 18/10/2025

Web Link: https://www.simplyhired.co.uk/job/CibziSY25XcS7-c5oiAsylUSeMKsMG3B4DQjmex4VXfZ99UfjHZXzQ

Social Media Links:
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