VACANCY DETAILS
Job Title: Careline Adviser (West Lothian council)
Company Name: West Lothian Council
Location: Civic Centre, Livingston
Hours / Days Of Work: 28 hours per week. Dayshift 07:00-15:30 Backshift 15:00-23:30 Nightshift 23:00-07:30
Job Type: Part-Time
Salary: £32,134 - £34,011 per year pro rata
Job Description:
Handle customer interactions with enthusiasm, empathy and have a willingness to help Accurately record all interactions and actions within internal systems, follow company processes, regulatory requirements, and GDPR at all times Record customer interactions accurately, concisely and factually Remain composed under pressure during peak call volumes Interact with customers across all communication channels Work between multiple channels of communication
Experience and Qualifications:
You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great. We are looking for a dedicated professional, who has experience of shift work including wakened night shifts.
Application Process:
Apply online via link. Successful Candidates from application will be invited to complete Customer Service testing on the day and prior to interview. Please note that this is part of our interview process. interviews for successful applicants are expected to take place on Wednesday 26th August 2026
Closing Date: 11/08/2026
Social Media Links:
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