VACANCY DETAILS
Job Title: CSC Adviser, West Lothian Civic Centre, 505.48 (West Lothian Council)
Company Name: West Lothian Council
Location: West Lothian Civic Centre
Hours / Days Of Work: 36 hours per week
Job Type: Full-Time
Salary: £28,455 - £30,595 per year
Job Description:
Working with us you would be required to:
Handle customer interactions with enthusiasm, empathy and have a willingness to help
Accurately record all interactions and actions within internal systems, follow company processes, regulatory requirements, and GDPR at all times
Record customer interactions accurately, concisely and factually
Remain composed under pressure during peak call volumes
Interact with customers across all communication channels
Experience and Qualifications:
Professional and Courteous Telephone Manner
Excellent communication skills both written and verbal
A passion for customer service
Ability to use multiple systems at once while speaking with customers
Previous experience of working in a telephony-based customer service role – demonstrating adaptability and resilience.
Confident and proactive to deal with difficult situations and conversations
High Level of accuracy and attention to detail
Confident working independently and as part of a team
Fluency in English
Previous Customer Service experience
Experience with Microsoft applications
Application Process:
Apply via myjobscotland
Closing Date: 26/06/2026
Social Media Links:
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