VACANCY DETAILS
Job Title: Customer Care Advisor - Office Angel
Company Name: Office Angel
Location: Livingston
Hours / Days Of Work: 36 hours per week
Job Type: Full-Time
Salary: £13.88/Hourly
Job Description:
Act as the first point of contact for housing-related enquiries via phone, email, and in person.
Handle difficult calls and sensitive situations with tact, patience, and professionalism.
Support tenants with housing applications, tenancy issues, and general advice.
Maintain accurate records and update housing systems.
Liaise with internal teams and external agencies to resolve issues efficiently.
Promote a positive and supportive environment for all service users.
Experience and Qualifications:
Proven experience in a customer service role, ideally within housing, social care, or a similar sector but industry experience definitely isn't essential!
Strong communication and interpersonal skills.
Ability to remain calm and solution-focused under pressure.
Comfortable managing challenging conversations and conflict resolution.
Excellent organisational skills and attention to detail.
Proficiency in using IT systems and databases
Application Process:
via the link below
Closing Date: 08/04/2026
Social Media Links:
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