VACANCY DETAILS

Job Title: Customer Care Assistant (Housing)

Company Name: Almond Housing Association

Location: Livingston

Hours / Days Of Work: 21 hours per week, worked Monday to Friday

Job Type: Part-Time

Salary: £20,610.33 (FTE £35,332)

Job Description:
Providing high‑quality customer service via phone, email and in person Acting as a first point of contact for housing‑related enquiries Listening to customers’ needs and identifying the best possible solutions Supporting the Housing Management Team with day‑to‑day enquiries and tasks Recording and maintaining accurate customer information and case notes Working collaboratively with colleagues to deliver a positive customer journey

Experience and Qualifications:
A strong customer focus and excellent communication skills Good attention to detail and the ability to manage multiple enquiries A positive, practical and solution-focused approach Confidence using IT systems and recording information accurately The ability to work collaboratively and demonstrate our WORKS values Experience in housing or a similar customer-focused environment is desirable but not essential

Application Process:
via the link below

Closing Date: 02/11/2026

Web Link: https://www.almondha.org.uk/about-us/current-vacancies/customer-care-assistant-housing/

Social Media Links:
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