VACANCY DETAILS
Job Title: Customer Experience Lead (International Beverage Holdings Ltd)
Company Name: International Beverage Holdings Ltd
Location: Airdrie (Hybrid)
Hours / Days Of Work: Flexitime
Job Type: Full-Time
Salary: Up to £35,000 per year
Job Description:
As Customer Experience Lead you will manage the Customer Specialist and Support roles for your region. Taking ownership of the service relationship and providing a seamless service experience from receipt of order to delivery, in accordance with the defined SLA’s. You will also support in the delivery of innovation and renovation projects and manage order demand in accordance with any RIRO activity.
Experience and Qualifications:
Experience in managing and developing teams Min 2-3 years experience in a customer facing role, preferably within FMCG Knowledge of HMRC requirements for the storage, movement and import and export of bonded goods Knowledge of international freight and logistics practices Experience working with ERP (SAP advantageous) and CRM systems Good presentation skills Experience of using Microsoft suite (Excel, Word, Powerpoint) Previous experience of using Power BI, SAP Analyser, or other reporting tools Engaging individual and confident working cross culturally
Application Process:
Apply via link below
Closing Date: 20/07/2026
Social Media Links:
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