VACANCY DETAILS

Job Title: Customer Service

Company Name: Office Angels

Location: Livingston

Hours / Days Of Work: 36 hours per week

Job Type: Full-Time

Salary: £13.88

Job Description:
Act as the first point of contact for housing-related enquiries via phone, email, and in person. Handle difficult calls and sensitive situations with tact, patience, and professionalism. Support tenants with housing applications, tenancy issues, and general advice. Maintain accurate records and update housing systems. Liaise with internal teams and external agencies to resolve issues efficiently. Promote a positive and supportive environment for all service users.

Experience and Qualifications:
Proven experience in a customer service role, ideally within housing, social care, or a similar sector but industry experience definitely isn't essential! Strong communication and interpersonal skills. Ability to remain calm and solution-focused under pressure. Comfortable managing challenging conversations and conflict resolution. Excellent organisational skills and attention to detail. Proficiency in using IT systems and databases.

Application Process:
Apply on company website

Closing Date: 17/04/2026

Web Link: https://www.s1jobs.com/job/customer-service-administrator-126593934

Social Media Links:
[[socialMediaLinks]]