VACANCY DETAILS
Job Title: Front Office Assistant Manager (Receptionist) - (Interstate Europe Hotels & Resorts)
Company Name: Interstate Europe Hotels & Resorts
Location: EH54 6QB
Hours / Days Of Work: Full Time
Job Type: Full-Time
Salary: £13.25 to £13.25 an hour
Job Description:
As Front Office Assistant Manager you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.
Most importantly, as Front Office Assistant Manager you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
Experience and Qualifications:
What do we need from you?
Leadership skills: As Front Office Assistant Manager you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
Knowledge of hotel policies and procedures: As Front Office Assistant Manager you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
**Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding**
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
Application Process:
Apply via the Aimbridge's website using the link provided
Closing Date: 30/10/2026
Social Media Links:
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