VACANCY DETAILS

Job Title: Front Office Manager (Reception) (Interstate Europe Hotels & Resorts)

Company Name: Interstate Europe Hotels & Resorts

Location: Livingston

Hours / Days Of Work: not precised

Job Type: Full-Time

Salary: £28,000 per year

Job Description:
A day in the life of… As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

Experience and Qualifications:
You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Application Process:
Apply via the DWP website using the link provided

Closing Date: 03/07/2026

Web Link: https://findajob.dwp.gov.uk/details/18418596

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