VACANCY DETAILS

Job Title: Guest Experience Specialist (Indie Campers)

Company Name: Indie Campers

Location: Broxburn

Hours / Days Of Work: Monday to Sunday, 40 hours/ 5 days per week

Job Type: Full-Time

Salary: £26,500 a year

Job Description:
Provide expert advice to help customers choose the ideal motorhome experience Act as a subject matter expert on our fleet, procedures and policies Manage customer enquiries across inbound calls, outbound calls and digital channels (email, chat and online enquiries) Handle quotes, reservations, booking amendments, upselling and payment processing Conduct on‑site motorhome viewings when required Accurately navigate and update in‑house systems Add value to every customer interaction while meeting individual targets and KPIs Demonstrate and uphold our company values in all interactions

Experience and Qualifications:
Previous telephone‑based customer service experience (contact centre or travel industry preferred) Sales experience (desirable) Genuine passion for delivering exceptional customer service Strong communication skills and confidence using IT systems High attention to detail, resilience and flexibility Ability to thrive in a fast‑paced, dynamic environment

Application Process:
Apply via SimplyHired using the link provided

Closing Date: 30/06/2026

Web Link: https://www.simplyhired.co.uk/job/nIBb8zJUWVBNbTuy_rLOFgGjS1X180LelTXRBmVpcveWqD1uyojdrQ

Social Media Links:
[[socialMediaLinks]]