VACANCY DETAILS

Job Title: Head of Function, Customer Outcomes, Regulatory & Data Controls - Lloyds Banking Group

Company Name: Lloyds Banking Group

Location: Edinburgh

Hours / Days Of Work: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Job Type: Full-Time

Salary: not stated

Job Description:
A senior leadership opportunity has arisen within the Business & Commercial Banking (BCB) Chief Controls Office to lead Customer Outcomes, Regulatory & Data Controls team. This is a fantastic opportunity to gain experience at the heart of one of the UK’s largest financial services companies. This role provides thought leadership and direction on the effective implementation of the first line of defence model, supporting the business to grow safely, ensure good customer outcomes and improve. the control environment through data and automation.

Experience and Qualifications:
10+ years expertise in enterprise risk, control, and regulatory frameworks, with accountability for setting control strategy and embedding effective controls across complex, end‑to‑end business processes at scale. • Strong commercial and strategic foresight, with a clear understanding of business drivers, financial performance, and the impact of control decisions on growth and value creation. • Proven experience owning and leading data‑led control management at an enterprise level, including optimisation, automation, control transformation, and Control by Design. • Confident strategic decision‑maker, able to balance risk appetite, customer outcomes, regulatory expectations, and cost‑of‑control considerations. • Credible senior partner to ExCo leaders, Risk Owners, Control Owners, and specialist risk teams, with influence across all lines of defence. • Accountable for setting standards for risk and control process mapping, documentation, governance, and insight‑led reporting to senior forums. • Highly effective communicator, able to distil complex risk and control issues into clear strategic recommendations, decision papers, and executive‑level actions. • Strong leadership track record in building, leading, and evolving high‑performing teams and centres of excellence within risk, control, or assurance environments.

Application Process:
via the link below

Closing Date: 11/05/2026

Web Link: https://www.lloydsbankinggroup.com/careers/job-search/workday-job.155680.html

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