VACANCY DETAILS

Job Title: Heldesk adminstrator (Simply solutions ltd)

Company Name: Simply solutions Ltd

Location: Livingston

Hours / Days Of Work: Monday – Friday, 9am-5.30pm.

Job Type: Full-Time

Salary: Competitive

Job Description:
First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of work

Experience and Qualifications:
Previous experience within a facilities or commercial FM helpdesk role is essential Previous Help Desk and Administration experience preferred Excellent communication skills – both written and verbal Customer service experience Good working knowledge of Microsoft office and Microsoft Teams Ability to work on own initiative and as a part of a team

Application Process:
Apply online via link

Closing Date: 07/08/2026

Web Link: https://www.totaljobs.com/job/helpdesk-administrator/simply-solutions-europe-ltd-job107558310

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