VACANCY DETAILS

Job Title: Hospitality Manager West Lothian and Corstorphine

Company Name: McDonalds

Location: ALMONDVALE AVENUE DRIVE THRU

Hours / Days Of Work: Not precised

Job Type: Full-Time

Salary: from £27,000 per year

Job Description:
Hospitality Manager job role includes: Support the business plan and bring to life within the Hospitality Team to promote an exceptional customer experience, future growth and an elevated employee experience. Helping us work towards our POA vision. Manage the performance of all areas within the restaurant which are part of the customer journey including Drive-Thru/Service/McDelivery, Dining Area/My McDonald’s App. Weekly/monthly diagnostics and report analysis utilising a diagnostic mindset to improve restaurant operations. Create a positive, dynamic and inclusive working environment Complete Hospitality Team training, performance appraisals and monitor PDP progress. Complete HIG chats across the Hospitality Team. Reward and recognise behaviours led by our POA culture, achieving restaurant goals and personal development. Manage succession, plan continual development and selection of Hospitality Team. Liaise with People manager to ensure there is an effective recruitment programme in place covering all Hospitality Team needs. Drive employee engagement within the restaurant through outstanding people led behaviours and exceptional communication. Act proactively and fairly on all Hospitality Team absence, disciplinary or performance concerns. Take a self-led approach to PDP goals and complete agreed training and development.

Experience and Qualifications:
What will be expected of me? • Role model customer focused behaviour • Act with integrity, honesty, and in line with our McDonald’s values • Display leadership by coaching the team and providing them with feedback, training and development • Lead the team to have a shared understanding and vision of an exceptional customer experience • Work with the wider management team to implement strategies to improve the business on growth and profitability • Analyse trends inside and outside of the restaurants that can impact on the business

Application Process:
Apply via the McDonalds recruitment website

Closing Date: 03/10/2025

Web Link: https://www.mchire.com/co/McDonalds4301/Job?job_id=PDX_MC_D730990E-F1B5-4292-B67C-67A41E8C8C91_77712

Social Media Links:
[[socialMediaLinks]]