VACANCY DETAILS

Job Title: National Advice and Support Service Manager

Company Name: Change Mental Health

Location: Hybrid: Min 3 days in the office (Edinburgh or Perth)

Hours / Days Of Work: 35 hrs per week

Job Type: Full-Time

Salary: £41,200

Job Description:
The role of National Advice and Support Service Manager is instrumental in ensuring that the service we provide to people is consistent, accessible and of high-quality. This role will oversee all operational aspects of the service including leading and coaching the Advice and Support Team to deliver a flexible and person-centred service, and providing welfare rights and debt advice expertise and management oversight of complex case management. The National Advice and Support Service Manager will also ensure the team’s performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this including creating and maintaining policies and procedures to allow for the efficient, compliant and safe running of the service.

Experience and Qualifications:
In-depth knowledge of current welfare rights and debt advice policies, legislation, and their practical application. Comprehensive knowledge of welfare rights and debt advice standards and regulatory frameworks, including the Scottish National Standards (SNS) and Financial Conduct Authority (FCA) requirements. Proven experience in managing complex welfare rights and debt advice cases. Sound understanding of the issues experienced by people with lived experience of mental health problems or mental illness, especially how these are impacted by poverty, unemployment, housing and low income Demonstratable experience of managing and leading a team and supporting them through change Experienced in designing and implementing operational policies and procedures to support the safe delivery of a service Confident and flexible communicator who can adapt their communication style based on the audience they are engaging with, including strong influencing skills Strong analytical skills

Application Process:
Apply via link below

Closing Date: 12/09/2025

Web Link: https://hr.breathehr.com/recruitment/vacancies/42177

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