VACANCY DETAILS
Job Title: Performance & Standards Manager (Caledonian Sleeper Ltd)
Company Name: Caledonian Sleeper Ltd
Location: Edinburgh Waverley Station
Hours / Days Of Work: Weekend availability (Fixed Term Contract)
Job Type: Full-Time
Salary: £50,149.78 a year
Job Description:
The primary objective of this role is to cultivate a fully trained, motivated and well-supported team capable of delivering industry-leading levels of hospitality to our guests—whether onboard, at the station, or within our guest lounges in your designated region. You will embody and promote our values, leading with integrity, passion and a spirit of togetherness to inspire your team and ensure our standards are consistently exceeded.
Experience and Qualifications:
Profound product and service knowledge necessary for providing an exceptional hospitality experience that delights our guests. · Leadership and management experience within a team. · Demonstrated excellence in customer service skills and leading by example. · Operational background in delivering outstanding customer service in transportation or hospitality settings. · Experience in bringing a company's vision to life consistently and robustly in an operational setting. · Exceptional communication skills adaptable to various audiences. · Strong presentation skills for delivering presentations at a senior level. · Proficiency in writing documents related to standards, policies, and procedures. · IT skills, including proficiency in Microsoft applications. · Sound office management and organisational skills. · Flexibility in approach. · Preferable experience in back-office management of an EPOS/POS system. · Ability to efficiently manage data output.
Application Process:
Apply via link below
Closing Date: 04/08/2026
Social Media Links:
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