VACANCY DETAILS

Job Title: Sales Advisor/Customer Service

Company Name: Macdonald Hotels & Resorts

Location: Bathgate

Hours / Days Of Work: A flexible shift pattern will be offered to cover weekend and early evening opening hours. Full time is available. Opening time are currently 0900-1900 Mon- Fri and 0900-1700 Sat & Sun.

Job Type: Full-Time

Salary: Up to £24,784.50 per year

Job Description:
•  Answer incoming calls from prospective guests with a view to following through to a booking.

•  Be a fountain of knowledge about locations, features, prices etc, describing the benefits and tailoring the information to each potential guest. Keeping up to date with the latest offers and promotions provided by marketing activity.

•  Ensure a high level of accuracy and care when dealing with customer information.

•  An element of outbound calls to existing guests adding extra value to bookings

Experience and Qualifications:
• Customer service: 1 year (preferred)

• Experience in a similar sales or customer service role, preferably telephone based, with a passion for working to business sales forecasts. 

• Computer literate with a good grasp of Microsoft Office

• Excellent verbal and written communication

• Proficient in English

• Friendly and customer focused.

• Team focused but can work on own initiative.

Application Process:
If you are interested in applying, please email your CV to: ross.adams@macdonald-hotels.co.uk

Closing Date: Jul 31, 2026

Web Link: N/A

Social Media Links:
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