VACANCY DETAILS

Job Title: Senior CRM & Loyalty Manager (Schuh)

Company Name: Schuh

Location: Livingston

Hours / Days Of Work: To be clarified

Job Type: Full-Time

Salary: To be clarified

Job Description:
The Senior CRM and Loyalty Manager is responsible for recruiting and managing a team of campaign and loyalty specialists. An expert in the field of CRM, loyalty and customer marketing - their remit is to lead and own on the Loyalty programme proposition including; maintenance, innovations, projects, performance, reporting and analysis. Additionally, they lead on all customer journeys and mobile messaging all with a goal to increase customer satisfaction and key KPIs including; revenue, profitability, frequency, AOV, APRU and CLTV.

Experience and Qualifications:
Strong Salesforce experience across SFMC, Loyalty Management and Service Cloud Loyalty schemesCampaign management Customer lifecycle journey building Testing Project management Data literate and data driven Reporting, analytics and insight Refer a Friend Schemes Movable Ink/ Personalisation Mobile Wallet marketing platforms Google Drive and Microsoft Office suites Project management tools, Jira & Confluence Strong understanding of MarTech stack, including platform integrations and data flow

Application Process:
Apply via link below

Closing Date: 03/08/2026

Web Link: https://jobs.dayforcehcm.com/en-GB/schuh/variousheadofficevacancies/jobs/3755

Social Media Links:
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