VACANCY DETAILS
Job Title: Service Administrator
Company Name: Origin Fitness UK
Location: Newbridge
Hours / Days Of Work: full time
Job Type: Full-Time
Salary: £26,000 - £28,000 a year
Job Description:
Communicate with customers via phone and email to provide information and assistance related to services and maintenance. Plan and coordinate the routes of engineers, schedule service repairs and call-outs in compliance with company agreements and Key Performance Indicators. Follow internal procedures to efficiently record and maintain database information. Collaborate closely with and support existing team members at all times. Meet productivity standards, Key Performance Indicators and goals, while maintaining the highest level of customer service. Liaise with internal company departments to ensure that all customer experiences are of the highest standard. Document customer interactions, inquiries, complaints, or comments, as well as actions taken. Utilise computer systems to track, gather information, and/ or troubleshoot customer issues. Refer unresolved customer issues to designated departments or Service Manager for resolution. This role requires a high level of organisation, attention to detail, and a strong work ethic to ensure customer satisfaction and operational efficiency.
Experience and Qualifications:
Strong computer literacy in Microsoft Word, Excel, and email is essential Previous experience of Microsoft Dynamics Business Central/Navision(NAV) The ability to work on your own initiative is essential Excellent verbal and written communication skills Excellent organisational and time-management skills A quick learner with problem-solving attitude, especially within tight deadlines, is necessary. A high level of attention to detail is required. The ability to work well in a team A minimum of 2 years of administrative/service experience Previous workshop/service or parts warehouse experience is desired. A proactive attitude and strong work ethic, with a willingness to go the extra mile to support the team and customers.
Application Process:
via the link below
Closing Date: 19/09/2025
Social Media Links:
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