VACANCY DETAILS
Job Title: Service Delivery Manager (Commsworld)
Company Name: Commsworld
Location: Edinburgh
Hours / Days Of Work: Flexitime
Job Type: Full-Time
Salary: £48,000 - £55,000 a year
Job Description:
You will be the single point of contact for your portfolio of customers, owning the end-to-end service relationship for each. Unlike a traditional service manager role, you will be involved from the earliest stages of each opportunity and deployment – helping Sales shape solutions, making sure new services are designed to be supportable, and guiding them through delivery into live service. You will not be the Project Manager; you will work alongside Project Managers as the customer’s service voice, ensuring that what we build is what the customer needs and that it transitions cleanly into operation.
Experience and Qualifications:
Demonstrable experience in an IT or telecoms Service Delivery Manager role, ideally as the lead contact for multiple strategic customer accounts.
· Experience of network and connectivity services in a complex, multi-service environment (e.g. fibre, wireless, mobile/neutral host or managed network services).
· Track record of being involved in the early stages of delivery – service design, readiness and transition into live service – working alongside project managers.
· Experience supporting Sales with new opportunities, bids and proposals, including defining SLAs, KPIs and support models.
· Strong understanding of contracts, SLAs and service performance reporting.
· ITIL certification (v3 or v4 Foundation as a minimum; Practitioner-level or higher recommended).
· Excellent communication and stakeholder management skills, with the confidence to present to senior customer stakeholders.
· Full UK driving licence and willingness to travel across the UK.
Application Process:
Apply via link below
Closing Date: 29/10/2026
Social Media Links:
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