VACANCY DETAILS

Job Title: Service Desk Manager

Company Name: Penna for Scottish Courts and Tribunals

Location: Edinburgh (Hybrid)

Hours / Days Of Work: To be clarified

Job Type: Full-Time

Salary: £37,471 a year

Job Description:
The Service Desk Manager manages the team that offers 1st line support to all users within SCTS. The team comprises of Service Desk Analysts, who support all initial enquiries in relation to case management systems, networks, infrastructure, and user equipment. The team analyse, diagnose and triage all initial calls logged. The Service Desk Manager will be involved in the resolution of calls, before escalation to a 2nd line support

Experience and Qualifications:
SCTS are looking for a skilled manager with experience within a Service Desk or similar environment. The Service Desk Manager will be tasked to create appropriate management reports to ensure the efficiency of the team is maintained and you will have an understanding and knowledge in working with SLA’s and KPIs.

Application Process:
Apply via link below

Closing Date: 20/11/2025

Web Link: https://ce0582li.webitrent.com/ce0582li_webrecruitment/wrd/run/etrec179gf.open?WVID=7106484xUH&LANG=USA

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