VACANCY DETAILS

Job Title: Supervisor

Company Name: Icons Sports Bar

Location: Edinburgh

Hours / Days Of Work: Not precised

Job Type: Part-Time

Salary: £15.02 per hour

Job Description:
Main Duties: Oversee, coach, and guide the team during shifts to ensure outstanding customer service. Ensure adherence to health and safety, food preparation, and alcohol licensing requirements. Support the training and development of new and existing team members. Motivate the team with clear communication and provide feedback through pre- and post-shift briefs. Handle and escalate customer complaints as necessary. Address concerns or provide corrective feedback in a timely fashion. Assist the Duty Manager in ensuring shift responsibilities are completed effectively and handovers are smooth. Keep the wider management team updated on key issues arising during shifts. Work collaboratively with back-of-house colleagues to deliver excellent customer service.

Experience and Qualifications:
Requirements We are looking for an experienced, self-motivated, and enthusiastic individual who is flexible with shift patterns and willing to undertake a variety of duties. Preferred Criteria: Qualifications: Basic Food Hygiene certificate (desirable but not essential). Relevant Experience: Senior-level hospitality experience with leadership responsibility. Familiarity with an airport-based hospitality setting. Ability to identify and address health and safety or food preparation concerns. Proven track record in customer satisfaction, sales, and service. Knowledge, Skills, and Abilities: Strong communication skills. Ability to build strong relationships with colleagues. Proven ability to manage teams and individuals in a hospitality setting. Highly organised, with the ability to engage and motivate others under pressure. Ability to manage conflicting priorities while maintaining service levels. Competent in handling customer complaints to satisfactory resolutions.

Application Process:
Apply via SimplyHired using the link provided

Closing Date: 12/09/2025

Web Link: https://www.simplyhired.co.uk/job/QaT1kCYdI1SRotrKK0soS2rTuE7uhcy0Ym2o_G9NC8-6thkG4rerLw

Social Media Links:
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