VACANCY DETAILS

Job Title: Support Experience Coordinator (Mary's Meals)

Company Name: Mary's Meals

Location: Glasgow

Hours / Days Of Work: 20 hours per week

Job Type: Part-Time

Salary: £26,809 - £27,748 per annum pro-rata

Job Description:
As the first point of contact for supporters, the Supporter Experience Co-ordinator handles enquiries, processes and reconciles donations, and maintains accurate records using our CRM system. Supporting the delivery of supporter communications, materials and platforms, and contributing to a positive supporter experience that reflects the heart of Mary’s Meals is all key to the role. Follow link below for full job description.

Experience and Qualifications:
• Excellent ‘customer service’ skills - warm, friendly, clear, and professional across phone, email, social media, and in person. • Passion for working in a values-centred charity that deeply values every supporter. • Experience of data entry or donation processing. • Meticulous attention to detail – accurate data entry, record-keeping, and donation processing. • Strong computer skills including Microsoft Office, Excel, Outlook and database applications. • Excellent written and verbal communication skills. • Ability to manage a diverse workload and juggle multiple priorities, ensuring deadlines are met. • Sound experience of working ‘hands on’ as part of a team, in a supportive, flexible and friendly manner. • Strong organisational and planning skills - able to manage multiple tasks, prioritise effectively, and meet deadlines. • Excellent interpersonal skills with the ability to liaise at all levels within the organisation and externally. • Able to build strong internal collaborative relationships with colleagues across different teams. Desirable: • Good understanding of the charity sector. • Knowledge of CRM databases and online fundraising platforms. • Knowledge of email marketing tools and event websites. • Understanding of Gift Aid and marketing consent. • Experience in the use of Office365 including Teams and SharePoint.

Application Process:
To apply for the role of Supporter Experience Coordinator (part time, 20 hours) based at Mary’s Meals UK, please send a tailored CV and covering letter or 2–3-minute video to: Jobs@marysmeals.org.​ Your covering letter or video should make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience, and should fill no more than two pages of A4.​ Applicants must hold full right to work in the UK. Follow link below to apply

Closing Date: 03/08/2026

Web Link: https://www.marysmeals.org.uk/get-involved/work-for-us/supporter-experience-coordinator-part-time

Social Media Links:
[[socialMediaLinks]]