VACANCY DETAILS

Job Title: Ticketing Services Assistant (Edinburgh Trams)

Company Name: Edinburgh Trams

Location: Edinburgh

Hours / Days Of Work: not specified

Job Type: Full-Time

Salary: £29001.00 to £29317.00

Job Description:
Checking tickets onboard the tram and around our network. Responding to any customer queries by identifying their needs and providing additional assistance when required. Providing customer service, revenue protection and crowd control at major events in the city. Understanding products and services and ensuring our customers are offered the best ticket deals available. Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.

Experience and Qualifications:
Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humour, and willingness to help are exceptional. You do have to be over 18 to apply.

Application Process:
Stage 1: Applications will be initially screened on their application form and CV. Stage 2: Competency Based online interview. The successful candidate will be subject to pre-employment screening.

Closing Date: 19/07/2026

Web Link: https://www.investinwestlothian.com/business-support/workforce-development/submit-a-vacancy/#

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