Job Title: Banking Associate
Company Name: Virgin Money
Location: Glasgow
Hours / Days Of Work: Our opening hours are from 8 - 6, Monday to Friday and Saturday 9-3. Shifts fall in line within these opening times following assigned shift patterns such as 08:00 - 15:30 or 10:30 - 18:00.
Job Type: Full-Time
Salary: £23,500 - £25,000 per annum DOE + benefits
Job Description:
Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions
• Actioning changes, requests and providing expert support and information around our Credit Card products and accounts
• Work towards and achieve excellent customer outcomes managing internal admin procedures
• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
• Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere else
Experience And Qualifications:
Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression
• Telephony Experience with the ability to effectively assist customer in a remote capacity
• Speed, accuracy and confidence to provide expert service
• An open mind to learn and adapt to processes within our area
• Basic technological expertise of handling multiple applications at once
It’s a bonus if you have but not essential
• Experience within the Digital Banking world/financial industry
Application Process:
Apply via link below.
Closing Date: 24/07/2025
Apply at: https://careers.virginmoney.com/job/newcastle-upon-tyne/banking-associate/1382/26779094080
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