Admin / Secretarial / PA

As an Administrative Assistant at Alan Dobbie Glass and Glazing Ltd, you will play a vital role in supporting our mission to deliver excellence in windows and doors solutions. You will be an integral part of our tight-knit team, working closely with our Managing Director and experienced professionals to ensure the smooth operation of our business. Key Responsibilities include Customer Communication, Appointment Scheduling, Estimations and Quotations, Material Ordering, Social Media and Marketing, and General Administration.

This role presents an exciting opportunity for personal and professional growth. While initially focused on customer relations and general administration, there is potential for you to develop additional skills and expand your responsibilities within the company. We are committed to investing in your training and development to help you reach your full potential.

Our core values are rooted in integrity, honesty, and professionalism. We take pride in our ability to deliver not only superior products but also exceptional service. As a growing company, we are excited to expand our team and continue our commitment to providing outstanding windows, doors, and glazing solutions to homes and businesses alike.

The Role: Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality. Effectively engage with customers via our live chat services. Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger. Deal efficiently and professionally with customers via phone and email. Help our high street stores with any problems or queries.

You’ll have a genuine interest in people engagement, be generating sales through service by answering calls, live chat and e-mails. You’ll be great at building rapport with the customer to get the information you need to make the ideal recommendation. You’re persuasive and have a flair for accurately describing the features of our hotels and resorts – but you’re also patient and always listen. Whatever their requirements, you’re keen to go the extra mile to ensure the perfect outcome for our customers. Offering great service doesn’t stop with the booking; you’ll be able to enhance our guests’ experience, either before or after their arrival, by suggesting products or services that will make their stay extra special. This is a fast-paced environment where every contact with a customer offers a new challenge, so previous experience in a similar sales / customer service role would be helpful.