Admin / Secretarial / PA

An exciting opportunity has arisen to join our existing team within our production plant in Coatbridge Supporting customer service. The successful candidate will have very strong communication skills, both written and verbal, combined with good knowledge of customer service practices and procedures. You will be a positive, enthusiastic, confident professional who is passionate about customer service with a constant desire to learn more and want to take ownership of their work to make a lasting impact on our customers and the Company.

Question Drivers over unauthorised stops/detours off route via the debrief sheets. Signing Drivers in on their return from their runs. Debriefing Drivers on their return from run which includes, counties monies, checking documents and entering the amounts onto the relevant Excel spreadsheets Collecting and updating defect reporting forms and updating the system. Collating information as and when required Producing invoices and other documentation for the next day’s deliveries. Dealing with customer collections Re scheduling goods when required. Dealing with banking when required. Processing customer credits. OTR Credits (On the road) Driver queries Scanning/Filing

Comparing the prices from different suppliers; Negotiating the best prices / deals with suppliers; Analysing competitors selling prices; Sourcing new products, ordering samples, quality check; Speaking to Sales Reps; Updating cost prices; Controlling customer’s special prices; Placing orders with suppliers; Monitoring stock levels; Establishing best re-ordering levels to ensure continuous supply of the key products; Ensuring the quality of products is continuously on the same, high level.

Dealing with phone and email enquiries and general administrative duties Diary management for viewings, inspections and other meetings. Processing Contractors bills Compliance management Viewings, inspections and onboarding Properties Completing inventories using proprietary software Ensure all information and data are kept up to date and meet GDPR regulations Maintaining positive communications with Landlords and Tenants Assisting with maintenance work and maintaining Repairing Standards requirements Working with Contractors, Landlords and Tenants to organise repair work. Tenant referencing and creating lease documentation Other duties as required

Manage all aspects of transport clerical duties for the site,PODs & Reports Be part of a team that is responsible for vehicle administration Manage customer service both internally and externally Support the transport operation in compliance to company processes Assist Management with clerical issues and tasks set.

Provide comprehensive administrative support to ensure efficient operation of the office. Perform data entry tasks accurately and efficiently, ensuring all records are up to date. Handle phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries and directing calls as necessary. Assist in the preparation of reports and presentations using various software tools. Organise and maintain filing systems, both electronic and paper-based, to facilitate easy retrieval of information. Collaborate with team members to support project management and administrative functions as required.

Provide general office support, including managing correspondence and phone calls with excellent phone etiquette. Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date and properly filed. Assist in maintaining office supplies and inventory, placing orders as necessary to ensure the office runs Prepare Maintain filing systems both electronically and physically to ensure easy access to important documents. Support financial administration by using xero for invoicing and expense tracking as needed.

Entry of customer orders onto our sales order processing system. · Transferring sales order paperwork into production paperwork for the factory. · Liaising with customers and suppliers and our own factory in a courteous and timeous fashion reference technical questions, pricing and deliveries. · Ensuring accuracy of order management and reporting systems.

Help to coordinate and manage transport schedules and paperwork. Maintain accurate records of vehicle checks, team information, and route planning. Communicate effectively with drivers, controllers, management, and all other employees. Handle inquiries and resolve any transport-related issues promptly. Prepare and process transport documentation and reports. Monitor compliance with transport regulations and company policies. Assist with general administrative tasks as required.

Receiving and dealing with both calls and emails from customers requiring assistance Dealing with customers who attend the store in a professional manner Arranging vehicle change overs and vehicle rotation for customers Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers Dealing with the processing of new rentals, and off-hires Processing hire invoices for customers Managing and processing jobs for vehicles off the road Managing and processing breakdowns for customers Any other relevant tasks supporting the wider business