Admin / Secretarial / PA

Looking for a conscience office administrator to work along with our team. Computer skills with Microsoft Office .Good telephone and communication skills.Arranging and gathering of daily engineers worksheets and preparing invoices.General assistance with processing customers spare parts.

Perform data entry tasks accurately and efficiently to maintain up-to-date records. Manage office correspondence, including emails and phone calls, ensuring professional communication at all times. Assist in the preparation of reports and documents using Google Suite applications. Maintain organised filing systems for easy retrieval of information. Support financial operations by entering data into Xero and assisting with basic bookkeeping tasks. Coordinate schedules, meetings, and appointments for team members as required. Handle clerical tasks such as photocopying, scanning, and printing documents. Contribute to a positive office environment by fostering teamwork and collaboration.

Main purpose of the role To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner. Your key responsibilities will be: Vehicle production administration, including data entry and document management. Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers. Provide counter service to customers and visitors. Support buyers through the swift resolution of queries and complaints. Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately. Action requests for information or action from the central Call Centre.

The successful candidate will report to the Inventory Manger and work closely with both Production and customer to support as well as our transport partners, to ensure timely and accurate outbound shipments but also inbound and intercompany trade sales. We also have a training centre on site and this role also is required to assist in the day to day booking and running of this as required

Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of works Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales Assist with producing engineer/sub-contractor quotations Process reports for engineers, highlighting working hours and material costs Any other Ad hoc duties as required

Liaise and communicate with all key stakeholders, both internal and external. Work collectively within the team to achieve key targets to project specification. Collation and maintenance of service records. Organise hire equipment with preferred suppliers, together with raising, posting and issuing PO’s accordingly. Responsible for equipment tracking, inclusive of hire equipment together with collation of certificates for each project. Ensure health and safety is always adhered to along with safe housekeeping practices. Assist and participate with stock checks. Ad hoc duties as assigned i.e. paperwork collation, file management, covering leave periods etc.

This role involves handling customer inquiries and processing hire orders, coordinating with drivers and the operations team to ensure timely delivery and collection of equipment. You will maintain accurate hire records, manage stock availability, and resolve customer issues efficiently. Tasks include providing quotes, upselling additional services, and ensuring compliance with company policies. You will also support general administrative duties as required to ensure the smooth running of the hire desk.