What\'s in it for me? People Solutions are currently recruiting for an Office Administrator to join our well-established client based in Livingston. This is a fantastic opportunity offering great rates benefits and room to grow and progress. Day to Day Duties Working as an Office Administrator for our client your duties will be: Filling & Scanning Responding to emails Minimal Telesales Order processing Customer phone calls General admin duties

Date Posted: 05 Sep 2025
Location: Mid Calder
Closing Date: 19 Sep 2025

Communicate with customers via phone and email to provide information and assistance related to services and maintenance. Plan and coordinate the routes of engineers, schedule service repairs and call-outs in compliance with company agreements and Key Performance Indicators. Follow internal procedures to efficiently record and maintain database information. Collaborate closely with and support existing team members at all times. Meet productivity standards, Key Performance Indicators and goals, while maintaining the highest level of customer service. Liaise with internal company departments to ensure that all customer experiences are of the highest standard. Document customer interactions, inquiries, complaints, or comments, as well as actions taken. Utilise computer systems to track, gather information, and\/ or troubleshoot customer issues. Refer unresolved customer issues to designated departments or Service Manager for resolution. This role requires a high level of organisation, attention to detail, and a strong work ethic to ensure customer satisfaction and operational efficiency.

Date Posted: 04 Sep 2025
Location: Newbridge
Closing Date: 19 Sep 2025