Job Title: Service Manager UK & Ireland
Company Name: JBT Corporation
Location: Livingston (Hybrid)
Hours / Days Of Work: To be clarified
Job Type: Full-Time
Salary: To be defined
Job Description:
Lead day-to-day service operations for warm and cold equipment across the UK & Ireland
Develop and execute service strategies that boost operational efficiency and customer satisfaction
Manage service contracts, ensuring performance targets and renewals are met
Mentor and lead a multidisciplinary team of service coordinators and engineers
Coordinate third-party contractors, upholding quality, safety, and service standards
Enforce safety protocols aligned with JBT Marel’s Zero Accident policy
Act as escalation point for service-related customer issues, ensuring timely resolution
Report on service KPIs, customer feedback, and contract compliance to senior leadership
Identify trends, risks, and opportunities for improvement in service delivery
Experience And Qualifications:
Bachelor’s degree in Business, Engineering, or related field
5+ years of experience in service operations, preferably within industrial or technology sectors
Strong leadership and coaching skills across multidisciplinary teams
Proven experience managing service contracts and customer relationships
Excellent communication and stakeholder management skills
Strong organizational, analytical, and problem-solving abilities
Proficient in service systems and CRM platforms
Committed to safety and operational excellence
Willing to travel occasionally within the UK & Ireland
Application Process:
Apply via link below
Closing Date: 07/07/2025
Apply at: https://uk.indeed.com/viewjob?jk=3f44d166bee0c5c2&tk=1iu3thnsjghj280c&from=serp&vjs=3
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