Admin / Secretarial / PA

Talks and listens to customers to build rapport and understanding their service/repair requirements – both their stated unconscious needs. Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs. Discuss with the customer the purchase key products offered by the company. Encourage the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/service and market current promotions. Update customer database to maintain accurate records of work carried out and aid future prospecting.

Provide project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations. Role Includes Liaising with all departments to enhance the customer experience Post sale contract co-ordination Full audits of all new contracts Co-ordinate Project Managers site visit and cascade results Co-ordinate Support Services for Installations/Decommissions/Site Moves Co-Ordinate Transport for Installations/Decommissions/Site Moves Preparation of Routes Preparation of generic Risk & Method Statements Co-Ordinate cross hires • Collection co-ordination • Fleet Returns – Damage Charges Fleet Allocation for deliveries Post Delivery Customer Support Pre/Post delivery calls Managing all inbound calls from customers and regional offices Manage and process a high volume of incoming emails New and second hand sale processing Purchasing via Navision – Materials/Goods/Services Month end processing Run/reconcile daily/weekly reports

Reporting to the Finance Manager of the Interiors Finance Division within the Donaldson Group. It is an excellent opportunity for experienced candidates or trainees to join a successful finance team. The roles will cover some of the following depending on site:- Raise Sales Invoices & Credits Issue Customer Statements Post/Email Customer Invoices/Statements Allocate payments against invoices Chase customers for overdue amounts Reconcile invoices to cost reports Maintain Customer Relationships Liaise with Group Credit Control Assist with other ad hoc finance tasks as required

We're looking for an enthusiastic and experienced Administrator to join our driven team in Livingston, Scotland. You’ll receive a competitive starting salary of £22,538.50, plus the opportunity enter an annual bonus scheme:

• You'll be a key point of contact for customers and used to dealing with people over the phone and via email. • You'll deliver a first-class customer service and an efficient workflow across teams. • We'd like you to have the ability to problem solve and deal with unexpected changes to plans. • You'd sometimes have to manage unexpected issues in the best interests of the company, on occasion being able to make tough calls and manage dissatisfied customers in an honest and confident manner. • You'll use initiative and work within internal procedures to ensure jobs are completed on time and to target. • Most of all, you'll be an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our core values.

Reporting to the Transport Manager, this role will be responsible for processing & e-filing of daily transport related paperwork to meet depot KPI deadlines. The successful applicant will be computer literate have a geographical knowledge and be keen to learn. Key Roles and Responsibilities will include: Receiving customer phone calls and email queries, providing assistance with a wide variety of matters. Booking on jobs to operating system Ensure CRM system is kept updated with timely and accurate customer information Liaising with customers to ensure high level of customer service and efficiency are reached and maintained. Undergoing training to gain a thorough understanding and be able to assist with the Traffic Coordinator and Weighbridge Operator roles and provide cover when required. Any other administrative duties as required.

Working in our busy, fast-moving vehicle sales administration department, you’ll be responsible for making sure our vehicle stock records are accurate and up to date. Reporting to the branch accountant, you will also ensure that vehicle sales are taxed and invoiced efficiently to ensure a smooth customer experience. For this role, you will need a high level of organisation and accuracy, as well as the ability to work well with others.