Job Vacancies

Prepare basic, wholesome Scottish meals - hearty soups, traditional dishes, and simple home baking for snacks Maintain a clean and tidy kitchen at all times Provide occasional support for dinner parties - canapés and 3-course meals for up to 10 guests Collaborate with the household staff and assist with light housekeeping tasks when needed

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards. You will be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

Responsible for the day-to-day operation of the outlet. Allocate tasks and duties to junior staff and supervise in completion of same whilst ensuring a high level of customer service is provided. Responsible for recruitment, discipline, and ongoing training of junior staff. Provide and participate in Health and Safety training ensuring that regulations and procedures relating to the health and safety of customers are adhered to. Responsible for handling and resolving any Customer issues. Responsible for processing resources or sums of money following established procedures, e.g. daily recording of takings, safe disposal of all monies on a daily basis. Monitor and replenish levels of stocks/stores of equipment and supplies within an agreed budget. Monitor supplier performance and product quality and deal directly with any issues that arise. This list is not exhaustive.

Candidates are responsible for taking orders, serving food and drinks, and ensuring customers have a great experience. They keep the area clean, handle payments, and work as a team to maintain fast, friendly service.

Specific Duties: To service bedrooms, using cleaning materials and equipment as instructed by the Executive Head Housekeeper. To remove any lost property left in the room, and give it to the Executive Head Housekeeper. To renew any guest supplies to the correct level. To report any damaged and missing items and maintenance faults to the Executive Head Housekeeper as soon as possible. To clean corridor areas within the section, or complete any other tasks as allocated by the Executive Head Housekeeper. To carry out other duties as required, to ensure the hotel operation is properly maintained to provide total guest satisfaction.

Duties - Greet and seat customers in a friendly and efficient manner - Take customer orders accurately - Serve food and beverages promptly and courteously - Upsell menu items and promotions to enhance customer experience - Assist in basic food preparation when required - Maintain cleanliness and tidiness of the front of house area - Collaborate with kitchen staff to ensure smooth service flow

The Customer service Manager role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills. Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others

As department Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a department manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

As Hotel Food and Beverage Manager you’ll be responsible for overseeing all aspects of the food and beverage operations. This includes recruiting. managing staff, ensuring high levels of customer service, developing menus, maintaining inventory and budgets, and enforcing health and safety regulations. The manager must also monitor industry trends, analyse sales and financial reports, and work with marketing and sales teams to promote the hotel's food and beverage offerings. The role requires exceptional leadership, communication, and organisational skills, as well as a deep knowledge of food and beverage industry standards and best practices. You'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.