Lead and manage the installation and support teams to deliver outstanding service. Provide feedback, manage performance, and ensure development plans are in place. Ensure team delivery meets operational targets, policies, and business strategy. Develop and implement deployment strategies for large-scale IoT sensor rollouts in social housing. Collaborate with product, engineering, and customer success teams to streamline processes. Set and track KPIs for installation efficiency, network performance, and customer service. Oversee timely, cost-effective delivery of IoT devices to clients/projects. Work with contractors and clients to optimise field operations, reducing installation time and tenant disruption. Ensure compliance with regulations, including data privacy, health, and safety. Identify risks and coach the team on safety, quality control, and productivity.