We're looking for a Jeopardy Planner to join our great teams across the UK. You'll: be an advocate for first touch query resolution to enhance the customer experience journey be the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence. Essentially being a customer “champion”. oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers. Manage, optimise and take full ownership of engineers' diaries to ensure customer satisfaction and operational efficiency. ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams. exhibit strong problem-solving and analytical skills , particularly in identifying and managing last-minute changes and scheduling conflicts. make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence without the handover to management.